The rise of the Internet has resulted in many important issues being raised. One of these major issues relates to privacy and security concerns.
These issues become important ones for organizations to consider for several reasons. Firstly, because private employee information is recorded on computers, secondly because organizations have their own important information recorded on computers, and thirdly because many organizations conduct business over the Internet via an informational home page or by Internet retailing.
The question of security will become an important one for organizations and will likely become the responsibility of the human resource department in many organizations, with the questions of security and privacy an extension of information systems generally handled by the human resource department (Bernardin & Russell).
In this paper, the privacy and security issues that arise from the Internet will be investigated. Recognizing that the Internet is relatively new and rapidly changing, the investigation will be completed with an eye for looking forward to the future.
Firstly, I will discuss the modern history of the Internet and how it relates to privacy and security concerns. I will then discuss several key security and privacy issues relevant to organizations. I will then briefly discuss the protection options available to deal with these issues.
THE INTERNET AND PRIVACY & SECURITY
Privacy is not a new concept, but one that has been of importance to people for centuries.
The advent of the Internet however, is taking privacy issues to a new level. Privacy is described as “the ability of individuals to determine for themselves when, how and to what extent information about them is communicated to others” (IBM).
Security also becomes of wider concern. With the importance of the Internet and information technology to society, it becomes a tool that can be used against national security, against individuals or against organizations.
As well as this, the mass of information available on the Internet can be misused.
The Internet has become a profound part of our society, impacting on every aspect of it. With this wide impact, security issues reach out across various topics and take on various forms.
Also relevant is the fact that the Internet remains in its infancy, with the Internet revolution described as “one that experts estimate is less than 10 percent complete” (IBM).
As the Internet grows and changes, new security and privacy issues will appear. As the environment changes, the privacy and security issues will be reconsidered.
There is no doubt that the issues the Internet creates are likely to change, as the Internet and society continue to adapt to each other. Even recognizing this, by assessing the issues now we can begin to see their current impact and also their future direction.
SECURITY AND PRIVACY ISSUES
Hackers
Everyone is under threat from hackers, from the organization, to government information, and through to individuals. The reason for hacking varies as widely as those that become victims of hacking,
“crackers are not necessarily after secret files or valuable corporate data, many just want a machine – fast. Most victimized machines are merely launch pads for other attacks” (Tanase). Essentially, hackers hide themselves by operating through a chain of machines.
Reasons for hacking are extremely varied and can include accessing information, changing information records and launching viruses.
For the organization, information may be extracted to be used against the organization. This information could then be used in various way. Disgruntled employees may seek information to use against the organization.
The threat of misuse also depends on the nature of the organization. A university for example has a threat of students changing their results records, while an organization involved in controversial issues, such as a gun manufacturer may be threatened by anti-gun protesters. Hackers may also operate by damaging company web sites.
The reasons and form of Internet hacking crimes are just as varied as typical crimes.
As the Internet becomes more widespread, Internet crimes may come to mirror all crimes. For example, just as a disgruntled employee may vandalize their place of employment, a disgruntled employee may vandalize the organization’s web site.
Current Effect on Business
Hacker attacks are the largest threats for governments and businesses, with ninety percent of business and governments suffering hacker attacks each year (Krebs).
Of those businesses, only one third were willing to report the attacks to the FBI (Krebs).
Eighty percent reported financial losses as a result but the majority were not willing to quantify these financial losses (Krebs).
The majority of organizations and government departments do suffer from security breaches. Also noted is that this is not all from hackers, a major component is also from company staff. The fact that the majority are not willing to report or verify the problems, is an indication that this is a problem that is thought to be significant as well as damaging.
Organizations generally avoid reporting such problems to avoid alarming shareholders, while government departments avoid public concern. With shareholders and the public warranted in their right to know of these breaches, there is a future likely, where such breaches will be required to be reported.
The reality is that these threats cannot be ignored. A study by the National Institute of Standards and Technology recognized that “information and the systems that process it are among the most valuable assets of any organization. Adequate security of these assets is a fundamental management responsibility” (NIST).
The report by the National Institute of Standards and Technology provides a framework for determining a security system program. The needs of the programs are twofold:
“Agency programs must: 1) assure that systems and applications operate effectively and provide appropriate confidentiality, integrity, and availability; and 2) protect information commensurate with the level of risk and magnitude of harm resulting from loss, misuse, unauthorized access, or modification” (NIST).
This considered system and approach to determining may mirror how organizations will approach security considerations in the future.
It is also noted that “many organizations and consumers are only just beginning to realize the value of applied information technology and the increased efficiency and effectiveness of innovations in data collection and management” (IBM).
With increased realization will come increased use of information by organizations, and with this increased use will come a greater need for privacy and security considerations.
Information on the Internet
The Internet is also capable of infringing on a person’s privacy as a publisher of information.
We can see the Internet as a tool for communicating information, just as television, newspapers and other media are.
The difference with the Internet is that the information published is not as well controlled.
With television and newspapers, controls are in place to determine what will be communicated. It is generally not possible for a person to publish information without it being verified in some way.
However, with the Internet, a person can publish and communicate messages to people from all over the world with no requirement to have checks on the information.
Essentially, the Internet allows anyone to say anything, and to say that anything to a lot of people.
This leads to the Internet being capable of being used as a tool to defame others.
A recent court case shows that this does happen, where the case is described as follows:
“A state-court jury awarded $3-million Tuesday to a University of North Dakota physics professor who sued a former student for libel after she accused him in an online article of being a pedophile. The professor, John L. Wagner, 41, filed his lawsuit after an article titled “Kinky, Torrid Romance by Randy Physics Professor” was published on the Web site Undnews.com” (Bartlett).
This example shows how information on any subject can be widely published on the Internet. The guilty verdict indicates that the law does consider this to be a case of defamation.
The ease of publication on the Internet and the difficulty in controlling it is also evidenced by the fact that the article is now posted on another web site (Bartlett).
This situation is one that may find controls placed on it in the future, controls that act as a safeguard for what can and cannot be published on the Internet as fact.
The guilty verdict in this case also leads the way for other defamation claims to be made and defamation laws to be determined for the Internet.
While this is a case against a person, it is also possible that this same type of defamation could be carried out in regards to an organization, its products or its services. It is feasible that a disgruntled customer could publish damaging reports about the company.
More Possibilities
The possibilities of using the Internet for illegal advantages include scams as new and ingenious as the Internet itself.
One opportunity that is not currently illegal, though is concerning, is using one piece of software as a means for distributing another.
One example that is causing universities concern is KaZaA, software that is used to store and swap video clips and MP3 files. This software is specifically targeted at students and is downloaded by large numbers of students. It has been reported that this software has “software attached to it that could allow the company to use student computers and university bandwidth for commercial ventures, such as serving Internet advertisements or selling computer storage space” (Carlson).
While this is not an illegal process, it is a misleading one for the user. It also shows how technology can be used for purposes other than that which we purchase them for. This is important because this is one way information can be hidden within programs and there is potential for this to be used illegally in the future. It is also said that universities are specifically targeted because they have a considerable amount of unused hard drive space (Carlson). This could apply equally to many organizations, so organizations may also become a target of these programs in the future.
SECURITY AND PRIVACY PROTECTION
Security Programs
Security programs currently consist of two main types. The first are virus programs that prevent damaging computer viruses from being received. One of the most interesting things about these programs is that they require constant updating.
These constant updates illustrate how quickly virus concerns change. Essentially, one group of people are constantly creating new viruses, while a second group remain alert to these viruses and create antidotes for the viruses.
The second type of security program is firewall software. Firewall software prevents hackers from accessing a computer. Just like viruses, these programs are under constant upgrading to keep up with hacker technology changes.
Security and Privacy Consultants
Security and privacy concerns have also created a new industry of consultants, who offer advice, personnel and systems to governments, organizations and also individuals.
An example of one of these firms is Rent-A-Hacker, whose company profile reads as follows:
“Rent-A-Hacker was formed to afford anyone the means to protect their valuable information assets. Unlike most Cybersecurity firms whose goal is to sell you security products, our focus is on auditing, detection and proactive prevention” (Rent-A-Hacker).
To achieve these goals, the organizations makes use of experts in Internet security and in hacking. This organization is an example of where the future of Internet security may lead.
With experts developing new ways to breach Internet security, software programs may no longer be enough. A defence system of equally effective experts may be the only way to combat hackers and other breachers of both security and privacy.
Government Actions
The Government plays an important role in effecting privacy and security concerns and does this on two levels. The first is in their role in setting the rules for the private sector. The second is in establishing guidelines for the government’s own use of information (IBM).
With the broad implications of the Internet it is also recognized that government control becomes essential, “the growing interconnectedness of society underscores the need for government officials to understand the broad implications of the Internet and the information technology revolution (IBM).
The government meets this challenge by producing a set of internationally-accepted principles, with these principles developed by the Organization for Economic Cooperation and Development and are known as the OECD guidelines (IBM).
These guidelines include ‘fair information practices’ for organizations that outline appropriate security of data and disclosure of data practices (IBM).
IBM describes the US security and privacy measures, saying:
“The US has legislatively-required protections in focus areas: government, credit reporting, banking and finance, health, and children’s information. In other commercial areas, such as retail and online marketing, the US relies on its common-law traditions coupled with industry responsibility and leadership to chart the way” (IBM).
Legal Protection
The legal component of the Internet is handled largely by the Computer Crime and Intellectual Property Section of the Department of Justice. The actions of the section are described, saying:
“Section attorneys advise federal prosecutors and law enforcement agents; comment upon and propose legislation; coordinate international efforts to combat computer crime; litigate cases; and train all law enforcement groups. Other areas of expertise possessed by CCIPS attorneys include encryption, electronic privacy laws, search and seizure of computers, e-commerce, hacker investigations, and intellectual property crimes” (CCIPS).
Legal protection in the US is wide and varied, covering a variety of issues that the Internet relates to.
This includes the considerations of e-commerce, covering topics including Internet gambling, online sales of healthcare products and consumer protection (CCIPS).
Laws are also existent relating to computer crimes. These crimes include cyberstalking, Internet fraud, child pornography and identity theft (CCIPS).
Insurance Protection
Another industry that reflects the rising importance of Internet security is the insurance industry.
Policies purchased for 2001 were just under $100 million in 2001, with it expected to rise to at least $1 billion by the year 2007 (Salkever).
The policies available for organizations include protection from “virus attacks, denial-of-service assaults, cracking into company systems, and Web-site defacements. Some companies even write policies that cover cyber-extortion, where an online intruder or an insider steals crucial data such as customer credit-card files and demands a payoff. The rising tide of lawsuits against companies whose employees have used corporate e-mail inappropriately has also caught the attention of e-insurers” (Salkever).
It is also noted that with the insurance industry becoming a major part of Internet security, they will have the opportunity to shape the computer security business.
This will occur by insurance companies defining what types of security products and practices are acceptable. Following this, premiums will differ based on what software protection systems are used, effectively rating product systems and influencing the business consumers choice.
This is also expected to effect business, with e-insurance becoming a requirement, “as cyber-insurance goes from exotica to a business necessity, the computer-security industry will have to adapt to keep the insurers happy” (Salkever).
There is certainly potential for insurance companies to influence both the coverage required by organizations and the products and actions required to attain this coverage, “that’s the wave of the future, as insurers exert even more pressure on the technology practices of any company wishing to insure this increasingly important facet of business” (Salkever).
Also recognized is the possible relationship between insurance companies and security products with it being argued “that insurers will demand responsibility from software companies for flaws in their products — and that they’ll have the legal firepower to hold the software outfits accountable” (Salkever).
Protection against viruses and malwares is crucial. You don’t want to let your computer get attacked by any viruses. It can make you lose all your data and files that you save in your computer. The number of new viruses and malwares is growing rapidly. You must ensure that you have installed trusted antivirus software as the basic protection against viruses and malwares.
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As any recent PC purchaser can tell you, today’s computers now have “trial versions” of particular software applications pre-loaded onto the computer by the manufacturers in an attempt to market to the hardware buyer. Often, because there are so many choices available, many people will automatically try out the software loaded onto their new PC, not realizing that it is not mandatory to use the software that was automatically included with their hardware purchase.
Today’s “shrink-wrapped” CD software, isn’t shrink-wrapped, and isn’t even a CD anymore; now it is a digital “image” of the software package on the hard drive that is activated with a click of the mouse which starts the trial period. Usually, the software manufacturer does not even disclose that there is only a digital image of the software and there are no physical CDs available. All PCs come with the necessary operating system installed, but often the hard drive has several other different applications such as office suites, business accounting software, multimedia applications, and various internet programs in different partitions. It is up to the hardware purchaser to figure out how to un-install the pre-loaded software in order to free up hardware space and boost computer performance.
On the plus side, pre-installed versions of desktop software can give the user a chance to try out the programs, albeit without much choice or other options. However, most of the trial software can be downloaded for free anyway; having it pre-loaded on a hardware purchase is usually the result of an alliance between the hardware and software manufacturers, and not necessarily the best choice for the needs of the particular user. Additionally, unused software residing on the hard drive can disrupt other applications due to registry issues and other software code conflicts.
More and more small businesses and freelancers are deciding to forego desktop software altogether in favour of web-based online business applications. These hardware purchasers have found it advantageous to completely remove from their hard drives any unused and underused software. Online applications do not reside on the hard drive, do not use up system memory by auto-loading on start up, and can be accessed from any computer with an internet connection.
Small business owners and freelancers often also operate as the “purchasing department” and the “IT guy”, so the decisions about software should take into account the needs of the end user, not the marketing efforts of the software manufacturer.
Application software is a subclass of computer software that employs the capabilities of a computer directly and thoroughly to a task that the user wishes to perform. This should be contrasted with system software which is involved in integrating a computer’s various capabilities, but typically does not directly apply them in the performance of tasks that benefit the user. In this context the term application refers to both the application software and its implementation.
There are many subtypes of application software:
• Enterprise software addresses the needs of organization processes and data flow, often in a large distributed ecosystem. (Examples include Financial, Customer Relationship Management, and Supply Chain Management). Note that Departmental Software is a sub-type of Enterprise Software with a focus on smaller organizations or groups within a large organization. (Examples include Travel Expense Management, and IT Helpdesk)
• Enterprise infrastructure software provides common capabilities needed to create Enterprise Software systems. (Examples include Databases, Email servers, and Network and Security Management)
• Information worker software addresses the needs of individuals to create and manage information, often for individual projects within a department, in contrast to enterprise management. Examples include time management, resource management, documentation tools, analytical, and collaborative. Word processors, spreadsheets, email and blog clients, personal information system, and individual media editors may aid in multiple information worker tasks.
• Content access software is software used primarily to access content without editing, but may include software that allows for content editing. Such software addresses the needs of individuals and groups to consume digital entertainment and published digital content. (Examples include Media Players, Web Browsers, Help browsers, and Games)
• Educational software is related to Media and Entertainment Software, but has distinct requirements for delivering evaluations (tests) and tracking progress through material. It is also related to collaboration software in that many Educational Software systems include collaborative capabilities.
• Simulation software are computer software for simulation of physical or abstract systems for either research, training or entertainment purposes.
• Media development software addresses the needs of individuals who generate print and electronic media for others to consume, most often in a commercial or educational setting. This includes Graphic Art software, Desktop Publishing software, Multimedia Development software, HTML editors, Digital Animation editors, Digital Audio and Video composition, and many others.
• Product engineering software is used in developing hardware and software products. This includes computer aided design (CAD), computer aided engineering (CAE), computer language editing and compiling tools, Integrated Development Environments, and Application Programmer Interfaces.
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A Firewall is a barrier generally placed between the internet and your network (or computer). The main function of firewalls is to shield the network from unauthorised access from your internet connection and therefore a necessary component for all internet connections.
Firewalls are available both in software and hardware form:
Software Firewalls
Many Software Firewalls to be consumer packages for the home user such as Internet Security Suites with a software firewall included, these products are offered by companies such as Symantec, MacAfee. There are Enterprise Software Firewalls on the market such as Microsoft ISA Server (Internet Security & Acceleration Server) which many argue to be one of the most customisable firewalls providing user level access both from the internet to the network and vice versa.
Hardware Firewalls
Hardware Firewalls are the norm for many organisations, unlike Software Firewalls that require a computer or server to be installed on Hardware Firewalls are an independent device that plugs in either between your internet connection and your network or provides the internet connection itself. Depending on model can provide a range of protection to basic blocking of services to integrated security, telephone and remote worker/office connections.
Features of Firewalls
Blocking Unauthorised Access from the Internet
The basic job of the majority of firewalls is to block unauthorised access from the internet i.e. to stop hackers from getting in to your network and computer system.
Allowing Authorised Access from the Internet
If you have an email server such as Microsoft Exchange, Web Server, Citrix or Terminal Server or another service that requires access from the internet your firewall will need to divert the relevant traffic to that service. Some firewalls will let the other server deal with any security issues that may occur in its traffic such as user authentication other more advanced firewalls will provide various levels of security before forwarding the traffic thus providing additional security to your network.
Employee’s Access to the Internet & Content Filtering
More advanced firewalls can allow certain user’s access to the internet and block others. Some can also provide content filters which filter the types of website that they access, for example limiting access for some user’s to only specific work related websites (at all times or during only during office hours). Other organisations allow all websites to be accessed except those that may pose a threat or are definitely not work related sites (such as pornography websites). Also an important feature is to filter types of file that can be accessed or downloaded, web pages and documents maybe normal work activity but Programs and Music (such as MP3) files may not be and can be limited.
Branch Offices & Mobile/Remote Workers
Many Firewalls now integrate Virtual Private Networking or VPN access to the network. VPN provides remote access to the network such as:
Branch offices Home Workers Mobile Workers
More advanced firewalls can specify the type of access that each remote office or worker can access, this is useful for many security reasons.
Internet Acceleration (or Caching)
The more people and services we have using an internet connection at one time the more bandwidth is required. Bandwidth is the speed at which you connect to the internet similar to a Motorway if you have too many cars you get congestion. Broadband ADSL or Cable connections can be relatively inexpensive but if you require more connections or more advanced & reliable connections the bill will soon build up. Internet Acceleration firewalls or Caching Firewalls can download specific content once either when a user accesses it or at a specific time (for example out of office hours / off peak), when more than one person requires access to that content it supplies the cached content rather than downloading it from the internet again, thus saving internet bandwidth. This can be a considerable saving especially if many staff members access the similar content regularly.
Telephone and Voice over IP (VoIP) Services
Again a regular offering from all levels of firewalls are Telephone and VoIP services. VoIP sends telephone traffic over the internet rather than down your phone line, if it is to another VoIP phone (for example a home worker, branch office or another company with VoIP) it will usually be a free call. If the call is to a mobile or landline number that is not Voice over IP then you can subscribe to a service that is often cheaper than using your landline to make call. These firewalls can often be plugged into your current telephone system. More advanced firewalls can provide ‘least cost routing’ to direct the call via the cheapest method and handle times when your internet connection is not working or congested.
Firewalls are a necessity for all connections home users and companies alike. The type of firewall and how it is configured can have significant impact on your security and provide many benefits.
Maintaining a business is not that easy. There are many things and plan we need to conduct so that we can grow our business well. The life of your companies and business actually depends on the number of customer that loyal to buy our products and services. There is a quote that saying, A Customer is above all or A Customer is Your Highest King. Knowing about that, it means that you need to do approach to your customers to get their heart and trust. Once they like your product and brands, the last they will be loyal to buy your products.
Seeing the importance of having many customers to boost your income, as the business owner you need to establish good relationship with your customers. When people feel granted and regarded, they will be happy. Based on that analysis and ideas, then people like to apply for customer relationship management or usually called as CRM. This CRM method is related into three major ideas. The first is about sales and marketing. By providing complete information, maintain customer care and treatment, you can get good relationship. The second is maintain partnership with third parties to help you provide stocks, handle distribution, etc that may help you run the business well. Then the last is Resource management. It means you optimize human resource or workers by having correct position based on their abilities.
Another unique thing about the implementation of CRM is about technology involving. To establish a good relationship, you need to start having good communication. Thus, internet plays important as your media to have contact besides telephone. It also helps your business have wider scope to establish your own market. Through internet, you can use web site and email as your tools. You can also get foreign customers and get income higher than before. To get more information about how technology involved, you can see at Eldev.com.
Information is priceless. Thankfully we have a portable device that enables us to communicate to our near and dear ones any-where, any-time. The portable device is our omnipotent gadget, very smartly termed as ‘Mobile Phone’. The device is free from any entangles of wire and indeed keeps us mobile.
If communication is a form of sharing information, a mobile phone by virtue of it’s functionality performs the role of information sharing meium to the best possible extent. Today mobile phones are the medium of instant internet browsing. Considering the vast storehouse of information that the internet has on offer, the very accessibility to internet opens the gate of information flow.
Modern mobiles supports GPS navigability. Through the facility of GPS, anyone can have access to information regarding any geographical location on earth. Today’s mobiles with support for Excel, Word, Power Point, and PDF file formats help user to share files within a click. The portability and the ease of navigability frees user from the heap of paper bundles. Mobile phones with accessibility to FM and online radio stations help an user to gather maximum information through the live radio network.
Today, mobile phones are capable to integrate TV programs in the list of their offering. One is sure to reap tremendous benefits through the information disseminating possibilities of a visual medium. Trough the service of high-speed cellular network, video, audio, or any multimedia files can be shared with a blink of eye. The lightening fast mode of information sharing has resultantly posted a tremendous boost to the business functioning world over. With the present facilities of video calling or instant messaging, information sharing has become a tremendously fast and interesting process.
Considering the possibilities of farther technological upgradation, mobile phones are sure to assimilate more and more superior features within its sleek frame. Such state of mobile communication is sure to offer unexpectable rapid information access possibilities through a diverse forms and formats.
Everything is always changing every day. People will find something new, something more effective; something more sophisticated every day to make their work becomes simpler. After getting the issue of global warming and that we need to keep many forest existed in this world, then people become so eco-friendly.
As the continuing of this movement, then people try to reduce the use of paper to document their work. As the alternative then people like to save their work in form of electronic data. Not only more safety and efficient, electronic data also opens opportunity for easy revision. You can do editing whenever you like. There are some ways to document your electronic data. To avoid having file error due to viruses, you can store it in form of CD (Compact Disc). For your supply and stock, you can buy at Gotmedia.com. This web is the wholesaler of blank CD in cheap price.
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In this digital era, it’s already widely known that a website can be a powerful selling tool. The website surely needs to be designed very well so it is able to make the visitors surfing around conveniently then decide to buy or join with the products or services that are offered by the website. If these things are able to be accomplished, then you can say that the website has done its job very well.
Creating a revolutionary designed application is actually not that hard. Hiring the creative and professional web designer is a good choice to create this good looking application design. But, there are some rules you need to follow if you want your website to be a revolutionary selling machine. The first thing you need to pay attention is the image. Image is important because it has a big power to induce a person for certain action. You need to select the right image for your website that sends certain message or feeling to the visitors. It has to be able to touch the eyes and the heart of your visitors. The next thing you need to notice is avoiding paradox of choice. Don’t provide too many choices to the visitors because it may lead them into confusion. The confused visitors will leave your website and look for something else that gives them a better option. Your application design should also be user friendly so the visitors can easily navigate your website.
Not to forget either that the website should be able to display your products and services clearly. The visitors should be able to view your products because it will be an important factor that motivates them to make a purchasing. Free trial offer and money back guarantee will be very attractive to the visitors too. These rules will help you to get the best from your website.
Information stream is same the blood running in the veins of an constitution. That’s how come it’s absolute significant to handle fact accurately and efficiently. Information that could get in the form of e-mails, telefaxes, or in some other electronic format require to captured by the accompanies to check the data’s truth and feeding the perfected results into content management systems and handle fact efficiently and precisely.
The Captiva product line from EMC Corporation offers input signal management solvents that optimize the treating and processing of fact across the organisation. By leveraging hi-tech imaging, work flow and newest cyberspace technologies, EMC’s Captiva merchandises help enterprises to keep time and money while concurrently improving the accuracy of data capture.
The input formula of this software system shortcuts the traditional front-end information input ways by digitally capturing the documents using telefax machines, scanners and the cyberspace, hauling out the important fact, automatically giving business sector rules that secure the information accuracy and feeding the perfected results into content management systems. The overall final result is a concentrated streamlined system that’s capable to totally solve the challenge of input management.
EMC Captiva’s offerings greatly help in relieving the burden of organizations. It has made the process of feeding their information-intensive systems much faster, more cost effective and accurate.
EMC Captiva line of Products includes:
1.InputAccel – document capture solution at enterprise-level
2.eInput – a front-end distributed image capture software system
3.Dispatcher- Intelligent Document Recognition
4.FormWare- automated forms processing
5.Digital Mailroom- an automated single point-of-entry for all information
6.PixTools – is a suite of software developer toolkits (SDKs) comprised of scanning, viewing, and image processing and many other input management solutions for the enterprise.